Loyalty points can only be awarded for orders placed online at ellemental.com
Elemental partners who have a Business Customer account are not eligible for this loyalty program.
When purchasing products on special offers or as special bundles, as they are already discounted, loyalty points may not be available.
Loyalty points are awarded even for orders where points are used. Upon cancellation of an order on which loyalty points have been used, they will be returned to the account or cancelled as appropriate. If you cancel an order, the points you were to receive under the order will also be cancelled.
Loyalty points cannot be converted into cash. Loyalty points cannot usually be combined with other discount vouchers. Points are valid for 90 days after accumulation.
Points cannot be transferred from one customer account to another. Points are not awarded retroactively. Any attempt to fraud the loyalty program will result in the cancellation of all points earned.
We reserve the right to change the conditions and the way loyalty points are awarded or used without prior notice.