Order Status & Tracking
To check if your order has been dispatched, please visit the My Account section. Once dispatched, every shipment receives a tracking number so you can monitor your parcel in real-time.
Processing Time: Orders are typically prepared and dispatched within 1 to 3 business days.
1. Shipping within the European Union (EU)
Delivery Time: Usually between 5 and 10 business days.
| Countries | SHIPPING RATES |
| Zone 1, 2 | |
| Romania & Hungary | Check country website (RO / HU) |
| Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (mainland), Estonia (mainland), France, Finland (mainland), Germany, Greece (mainland), Italy, Lithuania, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (mainland), Sweden |
GLS PaketShop: €9 (up to 15 kg)
GLS Door-to-door: €12 (up to 22 kg)
|
Note: Shipping costs include the weight of the packaging material. A 5 kg net product may result in a 7 kg gross shipping weight. Rates are subject to change without notice.
2. International Shipping (Non-EU / Rest of the World)
Delivery Time: More than 10 business days, depending on the destination and customs clearance.
Duties and Taxes: All import regulations, customs duties, and local taxes are the sole responsibility of the customer. We recommend verifying these costs with your local authorities before placing an order.
| Countries | SHIPPING RATES |
| Zone 3 | |
| Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City |
0-2 kg → 22 €
2-5 kg → 28 €
5-10 kg → 40 €
10-15 kg → 55 €
15-20 kg → 73 €
20-25 kg → 91 €
25-30 kg → 110 €
prices VAT excluded
|
| Zone 4 | |
| Canada, Chile, Israel, Morocco, Qatar, Tunisia, United Arab Emirates |
0-2 kg → 30 €
2-5 kg → 40 €
5-10 kg → 55 €
10-15 kg → 77 €
15-20 kg → 94 €
20-25 kg → 111 €
25-30 kg → 131 €
prices VAT excluded
|
| Zone 5 | |
| Argentina, Brazil, Brunei, China, Hong Kong, Japan, British Virgin Islands, Mexico, Singapore, South Korea, USA, U.S. Virgin Islands |
0-2 kg → 32 €
2-5 kg → 45 €
5-10 kg → 57 €
10-15 kg → 81 €
15-20 kg → 108 €
20-25 kg → 131 €
25-30 kg → 155 €
prices VAT excluded
|
| Zone 6 | |
| Australia, Costa Rica, Guam, New Zealand, Réunion, American Samoa, South Africa, Uzbekistan |
0-2 kg → 40 €
2-5 kg → 57 €
5-10 kg → 72 €
10-15 kg → 99 €
15-20 kg → 132 €
20-25 kg → 153 €
25-30 kg → 165 €
prices VAT excluded
|
Note: Shipping costs include the weight of the packaging material. A 5 kg net product may result in a 7 kg gross shipping weight. Rates are subject to change without notice.
Payment Methods
We offer secure and flexible payment options to ensure a smooth shopping experience:
- Credit/Debit Card: Secure processing via BT Gateway (3DSecure) by Transilvania Bank.
- Bank Transfer: Available for orders exceeding €100.
Need Assistance?
If you have questions or a missing parcel, please contact our customer service team. We are here to help!