Order Status & Tracking

To check if your order has been dispatched, please visit the My Account section. Once dispatched, every shipment receives a tracking number so you can monitor your parcel in real-time.

Processing Time: Orders are typically prepared and dispatched within 1 to 3 business days.


1. Shipping within the European Union (EU)

Delivery Time: Usually between 5 and 10 business days.

Countries SHIPPING RATES
Zone 1, 2
Romania & Hungary Check country website (RO / HU)
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (mainland), Estonia (mainland), France, Finland (mainland), Germany, Greece (mainland), Italy, Lithuania, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (mainland), Sweden
GLS PaketShop: €9 (up to 15 kg)
GLS Door-to-door: €12 (up to 22 kg)

Note: Shipping costs include the weight of the packaging material. A 5 kg net product may result in a 7 kg gross shipping weight. Rates are subject to change without notice.


2. International Shipping (Non-EU / Rest of the World)

Delivery Time: More than 10 business days, depending on the destination and customs clearance.

Duties and Taxes: All import regulations, customs duties, and local taxes are the sole responsibility of the customer. We recommend verifying these costs with your local authorities before placing an order.

Countries SHIPPING RATES
Zone 3
Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City
0-2 kg → 22 €
2-5 kg → 28 €
5-10 kg → 40 €
10-15 kg → 55 €
15-20 kg → 73 €
20-25 kg → 91 €
25-30 kg → 110 €
prices VAT excluded
Zone 4
Canada, Chile, Israel, Morocco, Qatar, Tunisia, United Arab Emirates
0-2 kg → 30 €
2-5 kg → 40 €
5-10 kg → 55 €
10-15 kg → 77 €
15-20 kg → 94 €
20-25 kg → 111 €
25-30 kg → 131 €
prices VAT excluded
Zone 5
Argentina, Brazil, Brunei, China, Hong Kong, Japan, British Virgin Islands, Mexico, Singapore, South Korea, USA, U.S. Virgin Islands
0-2 kg → 32 €
2-5 kg → 45 €
5-10 kg → 57 €
10-15 kg → 81 €
15-20 kg → 108 €
20-25 kg → 131 €
25-30 kg → 155 €
prices VAT excluded
Zone 6
Australia, Costa Rica, Guam, New Zealand, Réunion, American Samoa, South Africa, Uzbekistan
0-2 kg → 40 €
2-5 kg → 57 €
5-10 kg → 72 €
10-15 kg → 99 €
15-20 kg → 132 €
20-25 kg → 153 €
25-30 kg → 165 €
prices VAT excluded

Note: Shipping costs include the weight of the packaging material. A 5 kg net product may result in a 7 kg gross shipping weight. Rates are subject to change without notice.


Payment Methods

We offer secure and flexible payment options to ensure a smooth shopping experience:

  • Credit/Debit Card: Secure processing via BT Gateway (3DSecure) by Transilvania Bank.
  • Bank Transfer: Available for orders exceeding €100.

Need Assistance?

If you have questions or a missing parcel, please contact our customer service team. We are here to help!